Politique de remboursement
Return & Refund Policy
At La Maison Lin, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Include all original tags, packaging, and accessories.
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Be accompanied by proof of purchase or your order confirmation.
To initiate a return, please contact our support team at:
Once your return request has been approved, we will provide detailed return instructions, including the appropriate return address located in France.
To ensure the fastest and most efficient processing of your return, please do not send any items back without first contacting our customer support team. Returns sent without prior authorization may not be accepted.
Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
Once your return request is approved, we will provide detailed instructions on how to return your package.
If you have any questions regarding returns, feel free to contact us at contact@lamaisonlin.online.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible with photos of the issue. Our team will review your case promptly and work with you to find a suitable solution.
Non-Returnable Items
For hygiene, safety, and customization reasons, certain products cannot be returned, including:
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Personalized or custom-made items.
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Perishable goods.
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Beauty and personal care products that have been opened or used.
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Hazardous materials, flammable liquids, or gases.
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Gift cards.
Sale or clearance items may not be eligible for return unless required by applicable consumer protection laws.
If you are unsure whether your item qualifies for a return, please contact our support team before placing your order.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, color, or size, we recommend returning your original purchase (if eligible) and placing a new order once your return has been approved.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To qualify, the item must be returned in its original condition, unused, with all tags attached and in its original packaging. Proof of purchase will also be required.
This right is subject to applicable exclusions under EU consumer protection regulations.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank, credit card provider, or payment service.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:
Need Assistance?
Our customer support team is always happy to help.
Email: contact@lamaisonlin.online
We strive to respond to all inquiries within 24–48 business hours.