Refund policy
RETURN & REFUND POLICY
At La Maison Lin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
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RETURNS
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
• Be unused, unworn, and in the same condition that you received it.
• Be returned in its original packaging with all tags, accessories, and included materials.
• Be accompanied by proof of purchase or order confirmation.
To initiate a return, please contact us at:
Returns sent without prior authorization may be refused.
Once your return request is approved, we will provide the appropriate return instructions and return address.
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SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.
La Maison Lin cannot be held responsible for delays, failed deliveries, lost packages, or additional shipping costs resulting from:
• Incorrect or incomplete addresses
• Invalid recipient information
• Unclaimed packages
• Addresses that cannot be serviced by the selected carrier
• P.O. Box addresses that are not accepted by the carrier
If a shipping address issue is identified before delivery, we may contact the customer to request confirmation or correction of the address.
Any modification to the shipping address may require customer confirmation before processing.
If a package is returned to us due to an address issue, the customer may be responsible for any reshipping fees.
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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide photos showing the issue.
We will review your claim and, if approved, provide an appropriate solution such as a replacement, refund, or store credit.
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NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Personalized or custom-made products
• Perishable goods
• Opened or used beauty and personal care products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Digital products or downloadable content
• Sale or clearance items, except where required by law
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EXCHANGES
We do not currently offer direct exchanges.
If you would like a different item, size, or color, please return the original item (if eligible) and place a new order.
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REFUSED, UNCLAIMED, OR RETURNED PACKAGES
Orders refused by the customer, unclaimed packages, or packages returned due to an incorrect or incomplete address may be subject to return shipping fees and processing fees.
These fees may be deducted from any eligible refund.
Original shipping costs are non-refundable unless otherwise required by applicable law.
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EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of receiving it without providing a reason.
To qualify:
• The item must be unused.
• The item must be returned in its original condition and packaging.
• Proof of purchase must be provided.
Certain products may be exempt from this right under applicable consumer protection laws.
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REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method within 10 business days.
Please note that banks and payment providers may require additional time to process the refund.
If more than 15 business days have passed since approval of your refund, please contact us at:
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CHARGEBACKS AND PAYMENT DISPUTES
Customers agree to contact La Maison Lin before initiating a chargeback or payment dispute whenever possible.
Documentation such as order records, shipping confirmations, carrier tracking information, delivery confirmations, customer communications, and address verification records may be used to respond to payment disputes.
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CONTACT US
For any questions regarding returns, refunds, or orders, please contact:
La Maison Lin
contact@lamaisonlin.online
We aim to respond to all inquiries within 24–48 business hours.